Privacy Policy

Last Updated: July 2026

Practiva Cloudtech LLP ("Practiva", "We", "Us", or "Our") is committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy describes how we collect, use, store, and share information when you use our website (https://practiva.in), our clinic management applications (Practiva, Practiva-Vet), and our mobile applications (Practiva Pets, Practiva Pulse).

1. Information We Collect

We collect personal information necessary to deliver healthcare and clinic management services, including:

  • Healthcare Provider Information: Doctor Name, Clinic Name, Email, Phone Number, Specialization, Billing details, and City.
  • Patient & Pet Information: Patient Name, Contact Number, Demographic Data, Vitals History, Medical History, Prescriptions, Pet Profiles, Vaccination Records, and Appointment Schedules.
  • Technical Data: IP Address, Device Identifiers, Browser Type, and Usage Logs.

2. How We Use Your Information

We process personal and health information for the following purposes:

  • To operate, maintain, and provide the core functionality of Practiva and Practiva-Vet applications.
  • To send automated appointment reminders, e-prescriptions, and follow-ups via WhatsApp, SMS, and Email.
  • To process clinic subscription payments and manage supplier transactions.
  • To ensure platform security, prevent fraud, and comply with legal requirements.

3. Data Security & Encryption

We employ industry-standard administrative, physical, and technical safeguards, including 256-bit SSL encryption, secure cloud database hosting, and strict access controls, to protect medical records against unauthorized access, loss, or disclosure.

4. Sharing & Disclosure

Practiva Cloudtech LLP does NOT sell, rent, or trade personal health data to third parties. Information is only shared with trusted service providers (such as SMS/WhatsApp gateways and secure cloud hosting infrastructure) strictly required to fulfill platform services.

5. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise data access rights, please contact our Data Protection Officer:

Practiva Cloudtech LLP
2055, Sadashiv Peth, Tilak Road, Pune – 411030, Maharashtra
Email: sales@practiva.in | Phone: +91-7796903060